Why we develop for the iPhone – Rim does not get it

Some of our customers are wedded to Blackberrys. OK so we can improve the experience by specially formatting our web app for the Blackberry. We went to look up documentation about setting up web pages for the Blackberry and guess what, they do not have a web page describing formatting! We had to download pdf files which were formatted for print, not screen. RIM just does not get it!